The Diversity Dividend: How Balancing Your Leadership Team Can Pay Off

The call for greater diversity at senior leadership levels is not new, although it has itself become more inclusive, extending beyond gender, race and ethnicity, to encompass age, education, socioeconomic background and sexual orientation, as well as experience, skills and talent.

It is also not news that diversifying leadership teams can pay financial dividends for corporations. As early as 2004, research by Catalyst, Inc. showed a significant positive correlation between financial performance and female representation at the executive leveli with female Board representation having an even stronger effect.

Most recently, a new international study by McKinsey & Co.ii showed that companies with gender diverse leadership are 15% more likely to report financial returns above their national industry median, while those with ethnically diverse leadership were 35% more likely to have financial returns that outpace their industry. Sadly, none of the 366 public companies surveyed stood out as leaders on both gender and ethnic diversity axis together.

In spite of the long-established case for balancing executive teams, the C-Suite has remained stubbornly homogeneous. Only 4.6% of chief executives of S&P 500 companies are women, and there are just six black CEOs of Fortune 500 companies currently.iii Progress has been made, but slowly and inconsistently. In their recent study mentioned above, for example, McKinsey & Co. notes that women now represent about 16% of executive teams in U.S. companies overall, calling that “measurable progress” but acknowledging that women remain underrepresented at senior levels globally.

[wcm_restrict]Picking up the pace

Is this glacial pace of change in senior leadership team composition due to entrenched discrimination? Not necessarily, according to a diversity discussion panel at this year’s World Economic Forum in Davos.iv Their consensus is that a lack of diversity in executive teams is less about overt discrimination than it is about unconscious biases toward affinity: people tend to hire people like themselves. If an executive team has traditionally been composed of a particular demographic, shifting the team’s composition will require a conscious effort by all members to acknowledge and challenge assumptions about gender, race, nationality, background or age so as to embrace a different profile.

Successfully challenging unconscious biases may require the independent perspective of a third party, such as an executive coach, who can observe and call attention to them in a constructive manner, while supporting subsequent behavioral change.

As leadership teams become more diverse their networks will naturally expand, however access to broader networks in order to identify and recruit top caliber diverse candidates will be a challenge initially. Partnering with an executive search team that has a track record of success in securing high quality, diverse candidates can provide much-needed traction in this area, while collaborative leadership consulting can be an effective tool to help develop synergy and effectively integrate the new executive into the team.

Moving the needle: Strategies for success

Here are four steps to accelerate the diversification of your executive team:

  1. Intentionally diversify your team through succession planning and targeted search
  2. Address unconscious bias in the search and selection process through coaching and dialogue
  3. Look for a track record of building inclusive cultures when evaluating executives you’d like to attract to your organization
  4. Create synergy with incumbent team members prior to, and through, effective onboarding of new hires who represent different perspectives

McKinsey & Co. note that the positive financial impact of gender diversity for American businesses only kicks in after “women constitute at least 22% of a senior executive team.” It can be safely assumed, then, that there is also a critical mass for ethnic and other underrepresented populations with regard to financial impact. The companies who are first to achieve that critical mass may reap the rewards in the form of significantly accelerated competitive advantage. Diversity in the C-Suite is no longer a business requirement – it is an imperative.[/wcm_restrict][wcm_nonmember]


Hi there! This article is available for free. Login or register as a StrategyDriven Personal Business Advisor Self-Guided Client by:

[reveal_quick_checkout id=”25489″ checkout_text=”Subscribing to the Self Guided Program – It’s Free!”]
 
[/wcm_nonmember]


About the Author

Kim VilleneuveDr. Kim Villeneuve is CEO of Centerstone Executive Search and Consulting, a nationally retained firm serving the consumer sector. Centerstone specializes in executive search and leadership consulting concentrated at the Board Director and Executive Officer level. Kim is also a coach for elite executives, an adjunct professor at American University’s Kogod School of Business, and guest lecturer at The George Washington University, from which she holds a doctorate in Human and Organizational Learning. Contact Kim at kim@centerstonesearch.com or at 425-836-8445.

References

i. “The Bottom Line: Connecting Corporate Performance and Gender Diversity” January 15, 2004 Catalyst, Inc.
ii. “Why Diversity Matters” By Vivian Hunt, Dennis Layton, and Sara Prince McKinsey, & Co. January 2015
iii. “Is there a diversity dividend?” Linda Yueh, Chief Business Correspondent, BBC News January 25, 2015 http://www.bbc.com/news/business-30973184
iv. World Economic Forum Annual Meeting, January 2015 http://www.weforum.org/events/world-economic-forum-annual-meeting-2015/sessions/diversity-dividend

Common Business Performance Opportunities

In today’s hyper competitive marketplace, no leader can afford to see his or her organization’s performance remain stagnant or, worse yet, decline. It’s become an imperative as well as a customer expectation that your company’s performance continually improve no matter what business you’re in.

Yet it can be exceedingly difficult for a business leader to pinpoint the performance improvement opportunities enabling his or her organization to achieve its fullest potential.

At StrategyDriven, we’ve had the privilege of helping leading companies around the world improve their performance. Based on this experience, we’ve identified several common performance improvement opportunities associated with the organizational, process, and technology areas that you can look for and implement within your organization to improve overall performance.

Our Common Business Performance Opportunities video explores the organization, process, and technology challenges frequently preventing the achievement of superior business performance.

Business Performance Assessment Programs play a key role in the identification of value-adding performance improvement opportunities that will keep your company on top. If you don’t have such a program or are looking for ways to improve the value of your business performance assessments, register for StrategyDriven’ FREE Maximizing the Value of Business Performance Assessments video series. In this free, five part video tutorial, we’ll show you how to optimally synthesize your organization’s data into actionable performance improvement information.


About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal, and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

4 Beliefs that Lead to Bad Decisions

All great leaders have one thing in common – they know how to make great decisions. But many people find making great decisions difficult because of common yet avoidable pitfalls. These pitfalls are caused by wrongly held beliefs. Here are 4 assumptions that can get in the way of making great decisions.

[wcm_restrict]1. “The presenting issue is the real issue.”

While the presenting issue – resolving a budget shortfall, agreeing on a new strategy, or choosing which products to develop – is undoubtedly important, it’s often an unstated, underlying issue that stands in the way of a solution. In fact, experience with thousands of people around the world highlights that in 50% of circumstances the real issue is not the presenting issue. Here’s an illustration. A community desperately needed a new grammar school. Two bond issues had failed with warring camps arguing about educational quality and fiscal responsibility. When participants listened and reflected back what they heard from opponents, they discovered that that unstated issue was concern about unsustainable growth in the area. When they addressed the concern about growth, the bond issue passed with over 70%.

2. “Being paranoid drives superior performance.”

Wrong. When people feel fearful, they lose their best thinking. They default to a fight, flight, or freeze mentality. In contrast, teams that identify and share their hopes create the conditions for sustained, enthusiastic, and superior results. Try it yourself. See how people respond when you ask them, “What are your hopes about this issue?” Then, probe more deeply, “Why are those hopes important to you?” Notice how much more engaged and creative they are.

3. “We don’t have time (or interest) to involve everyone with a stake in the decision.”

When people who have a stake in an issue get left out of the decision, they feel slighted and become resistant to change. Successful decisions engage stakeholders effectively and efficiently. How? They use multiple opportunities to participate and flexible ways to share perspectives. You’ll be amazed by unexpected sources of insight and ideas.

4. “Debates will help us learn.”

Debaters seek to win. They want to demonstrate the power of their position and the shortcomings of other points of view while hiding the shortcomings of their own. In short, they are poor learners. Great decisions need participants who openly share the negatives and positives of each option. When participants do this in a non-adversarial way, their thinking improves. Often, they invent even better solutions than the original options. As one Fortune 100 executive commented, “We learned that debate is our skill, but it not our friend.” Heat doesn’t translate into light. Only thoughtful insight, intelligently shared, does.

Great decisions make people and their organizations great—and lucrative. Erase these assumptions and you’re on your way.[/wcm_restrict][wcm_nonmember]


Hi there! This article is available for free. Login or register as a StrategyDriven Personal Business Advisor Self-Guided Client by:

[reveal_quick_checkout id=”25489″ checkout_text=”Subscribing to the Self Guided Program – It’s Free!”]
 
[/wcm_nonmember]


About the Author

Don MaruskaDon Maruska founded and was CEO of three Silicon Valley companies and venture investor in startups that became public companies. He’s now a Master Certified Coach and author of How Great Decisions Get Made with Foreword by Margaret Wheatley (American Management Association, 2004) and co-author with Jay Perry of Take Charge of Your Talent: Three Keys to Thriving in Your Career, Organization, and Life with Foreword by Jim Kouzes (Berrett-Koehler 2013) serving high-growth firms and Fortune 500 companies. He earned his BA magna cum laude from Harvard and his MBA and JD from Stanford and previously led projects for McKinsey & Company.

Management Observation Program Best Practice 13 – Metrics and Results Communication

StrategyDriven Management Observation Program Best Practice ArticleManagement observation programs serve to reinforce leadership expectations throughout the workforce. This reinforcement not only includes standards associated with the performance of day-to-day operational activities but also manager and supervisor performance of observations. One effective way to reinforce the importance of the program itself, desired performance of management observations by managers and supervisors, and behaviors expected of workers is through a publicly published management observation program metrics set.[wcm_restrict plans=”41970, 25542, 25653″]

Management Observation Program Performance Metric Sets

Metrics programs provide a constant, indirect reinforcement of leadership’s expectations when published in the highly trafficked areas of those to whom they apply. For the management observation program, reinforcement is most optimally achieved through the routine publication of programmatic and findings metrics. These metrics commonly include:

Programmatic Performance Metrics (overall and by department, workgroup, etcetera)

  • Management Observations Performed
  • Management Observations Performed by Managers & Supervisors
  • Average Management Observation Time
  • Average Management Observation Grade
  • Management Observations of Training
  • Management Observation Identified Improvement Opportunities
  • Management Observations Identifying Improvement Opportunities
  • Management Observation Open Condition Reports or Corrective Actions

Findings Performance Metrics

Logical collection of categorical performance metrics based on the observation card criteria (See StrategyDriven Management Observation Program Best Practice article, Use of Standard Observation Forms) graded during each observation. This collection of metrics is derived as follows:

  1. Observation card criteria are grouped by people, process, and technology categories (done for each observation card performed)
  2. Number (specific criteria count) and/or percent (specific criteria count / total of all criteria counts) of criteria within the category receiving a particular grade/score calculated for a defined period (typically one month)
  3. Subordinate metrics for each department, workgroup, etcetera are created (Note that the aggregate ‘number’ from the subordinate metrics should equal that of the parent metric defined in Step 2.)

Worker Behaviors (People) Management Observation Program Findings Metric Example

  • Category: Worker Behaviors (People)
  • Criteria: Procedure Use, Procedure Adherence, Self-Checking, Peer Checking, Independent Verification, etcetera (See the StrategyDriven Human Performance Management Forum)
  • Scoring: Excellent, Above Average, Average, Needs Improvement
  • Periodicity: Monthly
  • Worker Behaviors Number/Counts Metric: Stacked bar chart showing the monthly sum of the counts of the worker behaviors criteria receiving an excellent, above average, average, and needs improvement score

StrategyDriven Management Observation Program Best Practice Article

Figure 1: Worker Behaviors (People) Management Observation Program Findings Metric

Management Observation Program Metrics System Structure

Management observation program performance measures should be well-constructed and horizontally shared. (See the StrategyDriven Organizational Performance Measures Forum) To achieve these goals, each metric within the system should use consistent units of measure and scaling so to enable comparison between workgroups. Such comparison fosters a healthy comradery-based completion between workgroups that serves to further elevate performance.

Management Observation Program Metrics Communication

Each workgroup’s specific management observation program performance metric set should be posted in highly trafficked locations so to serve as a frequent reminder of their compliance with leadership defined standards.

Results briefings should also be provided to workgroup leaders with the expectation that the information will be discriminated to subordinate personnel. These communications provide the additional underlying performance details needed to improve performance

Final Thoughts…

Mature management observation programs leverage software applications to capture observation data and automatically generate the associated performance metrics. These applications greatly reduces or eliminates the administrative overhead associated with maintaining this program.

As with other workgroup level performance metrics, accountability for the measured results should be assigned to the associated workgroup leader and included in his/her performance goals. This alignment between management observation program outcomes and individual manager goals further reinforces the program and promotes its effective implementation.[/wcm_restrict][wcm_nonmember plans=”41970, 25542, 25653″]


Hi there! Gain access to this article with a StrategyDriven Insights Library – Total Access subscription or buy access to the article itself.

Subscribe to the StrategyDriven Insights Library

Sign-up now for your StrategyDriven Insights Library – Total Access subscription for as low as $15 / month (paid annually).

Not sure? Click here to learn more.

Buy the Article

Don’t need a subscription? Buy access to Management Observation Program Best Practice 13 – Metrics and Results Communication for just $2!

[reveal_quick_checkout id=”41969″ checkout_text=”Access the Article Now!”]

 
[/wcm_nonmember]


About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.

Do You and Your Organization Speak Data?

StrategyDriven Organizational Performance Measures ArticleSpeaking two languages makes you bilingual, and speaking three makes you trilingual. Any more than that, and you are a polyglot. In today’s data-driven business world, you are a data scientist if you can “speak data”.

Our world is becoming more and more about the data it generates. As pressure mounts, people who can analyze, visualize, and interpret data are becoming indispensable, much like a well-versed polyglot who can interpret and translate multiple languages with ease.

Speaking the language of data

Data surrounds us, and the ability to understand and interpret it should be a natural requirement for every individual and organization. Perhaps data and its projection on every surface of our surroundings will be the world’s new sign language. Thus, the new generation of human capital must possess this fundamental skill.

As individuals, we are challenged by the overwhelming amount of data we interact with in every scope of our lives. Learning how to make sense of data is becoming a necessity rather than a choice. If we want to continue to be part of this fascinating and engaging ecology – the world of Big Data, including the smart appliances, classrooms, schools, workplaces, and cities we anticipate in the near future – we need to be able to go beyond just speaking the language of data.

Using a data-driven strategy as a competitive advantage

It does not take a sophisticated algorithm to see the value of data scientists on today’s organizations. Clear distinctions are emerging between organizations that embody and embrace the data-driven world we live in and those who have not adapted and are still following a traditional approaches. Competitive organizations are embracing big data and re-engineering their strategies and processes accordingly.

In essence, these organizations are expanding their family of employees who are well-versed in data at every level of their managerial hierarchy. Clarity and transparency are of the utmost importance to data-driven environments where everyone speaks the language of data.

First and foremost, organizations have limited choices in today’s extremely dynamic business world. Data-driven strategies are inherently dynamic strategies that can help organizations bring the necessary transformations based on materialized and projected evidences. Data-driven strategies are also inherently granular, allowing management to sync and assess different layers of decisions and actions. Furthermore, data-driven strategies permit clear communication, responsibilities, and accountabilities at various decision layers.

Creating a data-driven culture

More importantly, the benefit of speaking the language of data allows organizations to be active in their communities and to learn through continuous engagement and feedback from their stakeholders. These are realities no organization can ignore for survival. However, in order to be competitive, organizations need to delve into the nitty-gritty of the language of data: the grammar, punctuation, and spelling that are required to be proficient in the world of big data. It not only requires passion, but also a bit of obsession.

Eloquent data speakers such as Google, Facebook, and Amazon serve as great role models for other organizations that are encouraged by the returns they see and that understand the growing need for their employees to communicate through data. This shift is not limited to creating a subset of employees who can analyze data, but to create a data-driven culture and environment that embraces all employees’ internal and external interactions as members of the big data ecology.


About the Author

Anteneh Ayanso is an Associate Professor of Information Systems at Brock University’s Goodman School of Business. He is certified in Production and Inventory Management (CPIM) by APICS and teaches and researches in the areas of data management, business analytics, electronic commerce, and electronic government. Anteneh Ayanso can be contacted at (905) 688-5550 x 3498 or aayanso@brocku.ca