Don’t Fail Like Edison Did

Tales of successful innovation are told – as good stories ought to be – in linear fashion, with the focus on a single triumphant hero. For example: Edison realized the potential for creating light with electricity, tested a wide variety of light-bulb filaments, and finally came up with one that worked well.

The implication is that innovation proceeds in a neat, orderly progression, from our hero recognizing the need, to testing solutions, and finally, rolling out the best one and smiling all the way to the bank.

Not so fast! The reality of innovation is very different from the historical depiction of it. Innovation is messy and wasteful, and it rarely moves in a straight line from problem to solution. The history of the light-bulb illustrates the gap between how we like to recall innovation, and how it really happens.

While Edison and his lab played an important role by contributing a design that made it into commercial use for a time, the fact is that Edison did not invent either the modern incandescent or fluorescent bulbs. Edison’s light bulb design, a thin piece of carbon in a vacuum, is not in use today. Our bulbs are either based on the tungsten filament patented by Willis R. Whitney in 1903, or the mercury vapor light patented by Peter Cooper Hewitt in 1901. Edison is not the father of modern light-bulbs, he is more like a first cousin twice removed.

[wcm_restrict]Edison and his contemporaries were inspired by the work of Humphry Davy, an English scientist who, in 1800, showed that a piece of carbon would glow when electricity was sent through it. If anyone was truly at the beginning of the invention of the light-bulb, it was Humphry, but history does not remember it that way – probably because his invention just happened to be called the ‘electric arc,’ which does not have anything in common with our modern names for electric lights.

If we don’t use Edison’s light bulb design, did we even need Thomas Edison? Yes and no. We needed lots of inventors, creating choices and giving society opportunities to gain experience through real-world applications over a long period of time. And we needed the cross-pollination of ideas between these many inventors.

Edison is, of course, also credited with electrifying our modern world. This is as much of a myth as the light-bulb story. Yes, Edison’s firm did win early contracts to set up electric grids in various cities, but his direct current (DC) system proved far less efficient than Nicola Tesla’s alternating current (AC). Westinghouse and other contractors relied on Tesla’s AC patents to displace Edison’s system and electrify the nation. Edison found himself on a side branch of both the light-bulb and the electric grid.

Perhaps the smartest thing Edison did was to help build General Electric – which incorporated Edison’s initial firm along with others through mergers. General Electric was a great investment because it took a plural approach to light bulbs, using any and all good designs and patents to produce successful bulbs for commercial use. It hardly mattered that it did not commercialize Edison’s filament. The point was to produce something that would sell well.

Edison is a brilliantly famous inventor. However, often the less-luminary innovators are more likely to collaborate and cross-pollinate, and therefore to find their way to the central stream of innovation as it evolves in its messy, multi-faceted way.

For my money, I’d rather model my efforts on inventors nobody recalls today, but whose patents proved to be the ones society built upon. They got to see their royalties grow exponentially. I’d rather bet on growing royalties than a growing reputation. However, it might just be possible to get the credit and the profits by remembering that everything you learned about famous inventors is a myth, and by following three simple rules of real-world innovation:

1. Don’t stop after your first design is done. Develop (and if possible, patent) multiple designs. There is always a pack of candidates, so no single approach is all that likely to emerge as the hands-down winner. Improve your odds by taking more than one approach. When it comes to innovation, the old adage about eggs definitely applies: Don’t put them all in one basket. A plural strategy works best.

2. Coin a catchy name or term. Branding is really the key to getting credit in most cases. If you insist on giving your invention a complex or technical name, know this: History is not all that likely to give you the credit you may feel you deserve. So talk to a branding or naming expert if you can’t come up with something catchy yourself. The person whose name sticks to an innovation is almost always the one who gets the credit.

3. Collaborate. Don’t fall prey to the myth that innovations arise from the lone genius working in isolation. In fact, it takes many creative people, approaching from different directions, to break through all the mental and practical barriers and bring something new to its full fruition. If you reach out to share ideas and learn from others, you are more likely to find and work on the main trunk, rather than be relegated to a side branch as the innovation grows and develops.

In reality, innovation is a messy process with redundancy and variations on themes. It’s impossible to predict which design will emerge as the main commercial success. Even recognition is not enough to insure ultimate success. Model your approach on the reality of how innovation occurs, not the neat, heroic version in our history books.[/wcm_restrict][wcm_nonmember]


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About the Author

Alex Hiam (www.alexhiam.com) is the author of more than 20 popular books on business, including Business Innovation For Dummies, Marketing For Dummies, and Marketing Kit for Dummies. A lecturer at the business school at the University of Massachusetts, Amherst, he has consulted with many Fortune 500 firms and large U.S. government agencies.

Standards and Expectations – Defining Performance Standards, part 1 of 8

StrategyDriven Standards and Expectations ArticleStandards and expectations define how work is to be performed; providing guidance for the consistent, efficient, value-based execution of tasks. At the outset, developing a comprehensive set of performance standards often appears to be an overwhelming and daunting task as employees within even the ‘least complex’ organizations perform countless different activities every day. However, it is not intended that performance standards be developed for every conceivable activity. Rather, standards should be formulated for those activities reflecting organizational values, implementing corporate strategy, and presenting significant risk. The documented basis behind this finite set of standards provides the guidance needed for employees to make rational judgments about the conduct of less significant activities.[wcm_restrict plans=”53506, 25542, 25653″]

Introduction – Purpose of and Philosophy behind Performance Standards

Performance standards and expectations establish expected behavioral norms for all of members of the workforce; helping to create consistency in results aligned with the organization’s values and strategies. Therefore, it is important to understand the inter-relationship between performance standards, employee behaviors, and the resulting outcomes.

Standard Rigidity and Behavioral Variation

The specificity of performance standards can be said to very across a broad spectrum from the highly interpretable to the highly defined. Subsequently, the allowance for employee interpretation of the prescribed performance standards, which they then translate into behaviors, is also variable. As illustrated by Figure 1, Standards Rigidity and Behavior Variability, the following relationship can be said to exist between the level of standard definition and employee behavior:

Low Standard Rigidity

  • high individual judgment / initiative
  • high variability / low consistency

High Standard Rigidity

  • low individual judgment / initiative
  • low variability / high consistency

Note that two factors helped to define the level of standard rigidity applied; organizational level and work environment and job function. In the case of organizational level, the higher the position within the organization the less prescriptive job tasks tend to become. While activities such as strategy development, personnel mentoring, and priority setting, are often assigned general guidelines, the expectations surrounding these activities do not lend themselves to the same high level of definition that can be assigned to more production oriented work. Likewise, the more creative the work environment or job function the less rigid performance standards and expectations tend to be.

Results Variability

As variability goes, so does consistency. Thus, the more variable employee behavior becomes, the less predictable the resulting outcomes. Consider the relationship between behavioral variability and results highlighted by Figure 2, Behavior Driven Results Variability. Low behavioral variability, associated with more rigid standards, results in greater performance consistency between employees which in turn results in more similar outcomes. Less rigid standards tend to encourage greater application of individual judgment and initiative resulting in greater variability in resulting outcomes.

Behavior driven results variability reflects the risks involved with loosely defined performance standards. The greater the allowed behavioral variation, the greater the expected outcome variation, and subsequently the greater the risk of realizing adverse consequences. Therefore, when developing performance standards, it is important to consider the criticality of achieving a desired result as this will drive the degree of standards rigidness.

Performance Variability and the Results Spectrum

Performance standards are intended to shape employee behaviors to the achievement of organizational values and goals. However, not all values and goals will share the same priority or significance; some will be absolutely necessary while others will be considered nice-to-dos. This establishes the level of results quality or degree of excellence for which each value and goal will be pursued and the rigidity of the standards to be developed.

Figure 3, Performance Variability and Results Spectrum, highlights the naturally occurring degree of performance variation associated with the quality level to be achieved. High quality results demand high consistency of behavior in order to be achieved and are subsequently assigned more rigid standards. As the need for quality diminishes, so too does the relative rigidness of the performance standards applied.

It is important to note that no outcome on the Results Spectrum should be viewed as ‘bad.’ In some instances, allowing something to fail before taking action is an acceptable management practice. Likewise, not all activities need to be of the highest quality.

Maintaining Balance among Performance Standards

Remember that the purpose of performance standards is to influence employee behavior toward the achievement of a desired result. Therefore, when defining performance standards, executives and managers must take care to balance the strict discipline needed for highly consistent and precise results with the application of individual judgment necessary for flexibility and efficiency.

Excessive emphasis on any one standard can be detrimental to related performance in another area. Below is a list of basic characteristics around which standards are often developed that require balance consideration:

  • Quality – Cost
  • Quality – Time
  • Time – Cost

Note that there are some instances where the impact of an undesired outcome is so severe that extremely rigid standards are applied. The consideration of balance for these circumstances is usually considered to be unimportant.

Defining Performance Standards

Defining performance standards and expectations for organizational values, strategy, and risk significant activities need not be an obscure task. The following seven step process can be used to develop performance standards governing impactful employee activities:

  1. Define the organization’s values, strategies, and risk factors
  2. Translate the values, strategies, and risks into a picture of results
  3. Identifying the activities and processes that directly and indirectly contribute to these results
  4. Isolate the behaviors that when exhibited during execution of the activities and/or processes yield the desired results
  5. Define the content of the standards
  6. Capture the standards in an appropriate, recallable medium
  7. Communicate and reinforce the performance standards

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When Does Change Happen?

StrategyDriven Change Management ArticleRecently, a client called to ask for help: she wanted her franchisees to add Buying Facilitation® to their sales skills so they could close more sales.

I sent them a couple of blog posts to help them rethink the differences between pushing a solution and first managing the change that a new solution would require. We then had a phone conference.

With a 2% close rate, these folks defended their current skills: by any rational standard they rejected the possibility of being more successful, preferring to maintain their status quo. Were they irrational?

I don’t believe in the words ‘irrational’ or ‘rational.’ Like all decision makers these folks made the best decision they knew how to make at that moment in time: they are being totally rational – within their unique system of beliefs and values. These folks are more comfortable with their status quo than they are with the prospect of change, even at the expense of more money and more clients.

What is Change?

Change isn’t just a matter of having a new thought, or adding a solution, or asking folks to take on different tasks because if people had agreed that something was wrong and knew how to change it congruently, they would have changed already. The environment people live in is the sum total of all of decisions to date.

Change requires that we somehow integrate the new with the decisions and behaviors we’ve already created and maintain daily. Until or unless we figure out how to reconfigure our rules, roles, relationships, and ego issues, we will take no action – even if it means sticking with something that’s less than successful.

Broken Change Models

No current change management or sales models handle this problem. Before you decide to change, answer the following:

  • What would you need to know or believe differently to know when it would be time to make a change?
  • What rules and roles and relationships in your current environment would need to be maintained in order to adopt change without disrupting the integrity of your system?
  • What is it about your status quo that would need to be addressed prior to planning change in order to ensure that anything new wouldn’t destroy what you already do successfully?

Because until or unless you can be assured that you can make a change that is integrous with who you are, and get the appropriate buy-in for change, you will do nothing.

The big question is: what sort of buy-in would you need? And how could you go about getting it in a way that would be acceptable and welcomed by the system.


About the Author

Sharon Drew Morgen is founder of Morgen Facilitations, Inc. (www.newsalesparadigm.com). She is the visionary behind Buying Facilitation®, the decision facilitation model that enables people to change with integrity. A pioneer who has spoken about, written about, and taught the skills to help buyers buy, she is the author of the acclaimed New York Times Business Bestseller Selling with Integrity and the new book Dirty Little Secrets: Why buyers can’t buy and sellers can’t sell and what you can do about it. She lives in Austin, Texas.

StrategyDriven Podcast Special Edition 37 – An Interview with Ann Marie Sabath, author of Business Etiquette

StrategyDriven Podcasts focus on the tools and techniques executives and managers can use to improve their organization’s alignment and accountability to ultimately achieve superior results. These podcasts elaborate on the best practice and warning flag articles on the StrategyDriven website.

Special Edition 37 – An Interview with Ann Marie Sabath, author of Business Etiquette, explores the often unwritten and unspoken rules of behavior for the business world that when applied differentiate business professionals from businesspeople; setting them apart and helping them climb the corporate ladder. During our discussion, Ann Marie Sabath, author of Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy and President of At Ease, shares with us her insights and illustrative examples regarding:

  • the default rules of etiquette for unfamiliar situations and those for which there are no rules
  • impact of increasing workplace diversity on business etiquette protocols and the importance of the Platinum Rule
  • resolving conflicts between etiquette and efficiency
  • rules of email and Blackberry® etiquette
  • handling situations in which you will be late (e.g., a meeting or task)
  • dealing with unfamiliar acronyms and technical terms during conversations in business and social settings

Additional Information

In addition to the invaluable insights Ann Marie shares in Business Etiquette and this special edition podcast are the resources accessible from her websites, www.AnnMarieSabath.com and www.CorporateEtiquette.com.   Ann Marie’s book, Business Etiquette, can be purchased by clicking here.


About the Author

Ann Marie Sabath, author of Business Etiquette, is President of At Ease, a nationally recognized protocol and etiquette firm. She has trained more than 90,000 individuals at companies such as Fidelity Investments, Monster.com, Deloitte & Touche, and Marriott International. The first and second editions of Business Etiquette have been recognized by the Oprah Winfrey Show, The New York Times, and Entrepreneur magazine. To read Ann Marie’s complete biography, click here.
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