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The Five Key Qualities of a Decision-Maker

StrategyDriven Decision-Making Article | The Five Key Qualities of a Decision-MakerDecision-making is one of the most important qualities when it comes to successfully running a business. Without being able to make the right decisions a business is likely to completely flounder. That’s why it’s so important to know which qualities separate a proper decision-maker from somebody who is simply coasting. Whether you are the CEO of a company but are unsure of how to proceed or you are looking to rise up the ranks of your company through firm and decisive action, you have come to the right place. Read on now for all you need to know about decision-making.

Research

A good business leader knows that no decision should ever be entered into lightly, as there can be a whole bunch of factors that could come into play once a decision has been gone into. That’s why you should make sure to do as much research as you can within the given time-frame as well as putting in the time to learn key skills and insights about the business. For key learnings about how to get better insights into your business, you should check out the services of a small business consultant today.

Listening

Listening is often an underrated part of the decision-making process, but the best CEOs know that they are not so often operating autocracies, but take all ideas in-hand before finally committing to a final decision. Take the example of the long-serving chancellor of Germany, Angela Merkel, who is often praised for her ability to listen to everyone before finally taking her own initiative.

Understand Risk

All decisions are about balancing risk in some way. After all, no matter which decision that you make in the end, you might encounter some difficulty along the way. By doing your research and understanding all the different risks involved, you will be able to make the best possible decision possible for your business.

Deliberation

Only the worst decision-makers jump rashly into a new business plan. It is worth fully deliberating and taking your time before you decide to commit to an idea. The worst decision you can make is a quick one, as this can definitely backfire. Remember it’s always better to not do something risky than to commit at all, meaning that you should be aware of all the different outcomes before making that final commitment.

Decisiveness

Intense deliberation should never be confused with indecisiveness. Instead, it is about weighing up options before committing to one. This mean that eventually you want to be able to make a key choice, good or bad, to allow the company to move forward. One of the worst options is to take too long to come to a final conclusion as this can slow down company processes completely and also cause your employees to start making decision themselves without your authority. Instead, once you have an idea of what you want to do, it’s important to take the lead, make that decision and then be responsible for any possible outcome.

Decision-Making Best Practice 7 – Identify the Decision-Maker

StrategyDriven Decision-Making Article | Decision MakerOrganizations confer varying degrees of decision-making authority to their executives, managers, and employees typically based on their positions within the organization. In many circumstances, this results in more than one individual possessing the authority to render a decision for the particular question at hand.[wcm_restrict plans=”49262, 25542, 25653″] Because there should be only one decision-making authority (see StrategyDriven Decision-Making Best Practice 1 – There Can Be Only One), it becomes necessary to identify who among the potential decision-makers is the individual on whose authority the selected course of action will be taken.

Identifying the decision-maker is critical to achieving a successful outcome. Without this designation, no one individual truly owns the decision or can be held accountable for it. Those implementing the decision lack the requisite knowledge of whom to report action status and results. Needed changes may lack the coordination needed to be effective or be counter to the decision’s goals because those authorizing such changes lack the ‘big picture’ view of the situation.

Identifying the decision-maker, especially for complex situations involving teams of people, should also include overt communication of that designation. This ensures everyone involved in the decision-making and execution process clearly understands the chain of command such that reports and change authorizations are appropriately directed.

Final Thought…

Serving as the designated decision-maker is a powerful leadership development tool. Whenever possible, senior managers should seek to confer this responsibility to high potential, junior personnel. When doing so, however, the senior manager must assume and remain in the role of coach and mentor; allowing their junior to be the decision-maker and not usurp this individual’s authority. Only then will the junior staff member truly benefit from the experience.[/wcm_restrict][wcm_nonmember plans=”49262, 25542, 25653″]


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Decision-Making Best Practice 1 – There Can Be Only One

StrategyDriven Decision Making Best Practice | decision makerEffective decision-making provides the organization with a unified direction aimed at achieving a primary objective and possibly one or more secondary objectives. Regardless of the decision’s complexity or its immediacy, the probability of achieving a successful outcome is directly related to the organization’s ability to execute the decision in a deliberate and focused manner. It is for this reason that decisions and direction for their execution should come from one individual.[wcm_restrict plans=”49219, 25542, 25653″]

Decision-making by committees or groups tends to increase the risk of failure. Perception and interpretation of circumstances varies from person-to-person. These variations result in differences between how we as individuals deal with particular circumstances and execute directives. When making decisions as a group, these variations often result in compromises, diluting the organization’s response and increasing the risk of missing stated goals. Likewise, direction coming from multiple sources may defuse the organization’s efforts or worst; result in confusion and conflict, thereby increasing the risk of an undesired outcome. Finally, shared decision accountability results in no accountability at all; frequently degrading to finger pointing or credit grabbing depending on the outcomes achieved.

Decision-making led by a single, accountable individual affords an organization several advantages:

  • concentrated, unified effort derived through the elimination of variation associated with multiple individuals interpreting circumstances and directions
  • centralized command and control that mobilizes needed personnel, material, and financial resources thereby preventing a stalled response
  • effective oversight of actions taken in response to the opportunity or problem; maintaining a clear picture of the integrated impact of the decision’s execution, enabling timely execution adjustments as conditions change, and ensuring the organization’s broader interests are met

Not every leader exhibits personal traits and possesses the positional power needed to be a decision’s single point of accountability. When assigning the roll of decision-maker, the following conditions should be considered:

  1. Does the individual possess the decision-making ability commensurate with the complexity and risk associated with this issue?
  2. Does the individual possess the positional, personal, and intellectual power needed to both authorize the resource expenditures and direct the actions needed to make and execute the decision?
  3. Is the individual organizationally positioned such that he/she can look down at the problem and see the entire, integrated nature of the issue?

There are some organizations and circumstances requiring decision-making by committee. While the There Can Be Only One best practice does not apply in these instances, these organizations or circumstances do not benefit from strong centralized decision-making and tend to be slower to change and slower to achieving results. In these cases, the less rapid response time should be factored into the decision-making time frame to help improve the chances for success.[/wcm_restrict][wcm_nonmember plans=”49219, 25542, 25653″]


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About the Author

Nathan Ives, StrategyDriven Principal is a StrategyDriven Principal and Host of the StrategyDriven Podcast. For over twenty years, he has served as trusted advisor to executives and managers at dozens of Fortune 500 and smaller companies in the areas of management effectiveness, organizational development, and process improvement. To read Nathan’s complete biography, click here.