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3 Simple Steps to Immediately Improve Your Business and Life

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If you want something done right, you do not have to do it yourself. The cliché about this is wrong — unless that something is the thing that you do best. This might sound counterintuitive but DIY can be a trap for small business owners who wear too many hats. The only hat they should wear is the one that focuses on the core of their business.

Doing anything else is a waste of time, and time is the most important startup capital small-business owners have. Still, many of them do know how valuable their time is, and it’s worth much more than they realize.

The following three things are easy steps you can take right now to address the No. 1 problem most small-business owners face: time and resource management. These steps apply whether you’re trying to build the next Facebook or just balance your life better so you can spend more time with the people you care about.

1) Realize that “cheap” is not the same as “efficient”: It might be cheap to do something yourself, but unless it’s something you’re an expert at it’s probably not efficient. You have to put a price on an hour of your time to better understand what you should and should not be doing. Otherwise, you’re wasting a lot of it — and that’s something no business can afford. Time is worth much more than money. Luckily, the age we live in offers more opportunities than ever to build a team of experts on a tight budget. Once you have, you’ll be able to focus on what’s most important.

2) Embrace the idea that little is the new large: Things just keep getting better for David while they get worse for Goliath. Today, being small and dexterous is the biggest advantage anyone can have — and many Fortune 500 companies can’t do keep up. Small businesses can compete with bigger competition in ways they never could before. All it takes is adopting the new tools that are available. Do so and you’ll race past your bigger and slower competition and take their market share. Let them be the modern-day equivalent textile weavers in the eighteenth century. The only way to survive is to stay nimble and forward-thinking. Strive to be the first in your niche to automate what used to be costly and tedious.

3) Harness the new value chain: New technology and the old wisdom of the assembly line go quite well together. It allows you to build a team that’s more efficient, cost-effective, and profitable than you may have thought possible. It allows you to build and lead a team that is never doing mindless labor. Once you have the right people in the right place — including yourself — each person will help your business grow more efficient than ever before because they will all be doing work specific to their skill sets, as well as the needs of your business. The promise of the digital age is being realized with affordable human and technological resources just a click away. Now, even the smallest business can afford to hire a receptionist, a bookkeeper, and a personal assistant at pennies on the dollar compared to what it used to cost. Outsource all your small yet important jobs. Never work on your website again. Hire an expert to do it. Never write a brochure again or send a tweet (unless you love tweeting). Sites such as Upwork have thousands of freelancers who can do all of this and more — and they’ll do it better than you can. That’s a blessing, too, because it means you can focus on making your business the best it can be.

Small-business owners rarely fail because of a lack of effort, will, or talent. Far too often, they fail because they fall into the DIY trap. Sometimes all it takes to go to the next level is managing your time and resources better. Take these steps today and you’ll see immediate improvement in your bottom line and your personal life.

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About the Author

Justin E. Crawford is the founder of Agents of Efficiency and author of the international bestselling book, Live Free or DIY. Justin has been featured in over 200 major media outlets, writing and speaking regularly on the issues of growth hacking and startup & small business operational process refinement.

Richard Milam

3 Reasons to Automate Your Business in 2015

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If you’ve added ‘being more efficient’ to your list of New Year’s resolutions recently, you may be struggling to find ways to generate more productivity with little effort. Chances are, the solution (and the problem) is literally right in front of you. Your mouse and keyboard are major sources of inefficiency. Communicating with colleagues, manipulating spreadsheets, entering customer information into a CRM… these are all examples of time-consuming manual processes that can be done better and faster by someone (or something) other than you.

If your idea of fun is copying and pasting text all day then by all means, continue doing what you’re doing. But we’ve got some thoughts on why you should at least consider ways to automate business processes in your organization and be more efficient in 2015.

[wcm_restrict]Reason 1: To Err is Human. It’s Also Expensive.

Here’s a fun table. It’s a compilation of error rates by business task, as reported by studies over the last 30 years or so. In one study, (Edmundson, 1996) error rates for medication prescriptions were 1.6 percent. Error rates for expert typists ranged as high as 6 percent. In general, the human mechanical (i.e. by hand) error rate for data entry tasks is 0.5 percent. Seems small at first, but what if you’re entering order data from 100 online transactions into your CRM? Or, if you’re compiling stock performance for 100 different mutual funds from an online investment website? What if you’re changing prescription doses for 100 patients? That’s 5 errors that have the potential to cost you money and maybe lives. You can expect to make 5 errors per 100 records any time you’re manually changing information. The fun part is: You’ll never know which records or pieces of data will be wrong. Get yourself an automated solution that enters and changes data for you automatically, and you’ll never have to worry about data errors again.

Reason 2: Have Time to Kill? Neither Do We.

Here’s the great thing about never making an error: You don’t need to waste time fixing them. If you’re lucky enough to catch an error (see #1 above), and it’s a critical one, you’ll need to go back and do the job again. In some industries like health insurance, where the cost of a reprocessed claim is 4 times that of one that gets approved the first time, that rework time can be a killer.

Think of an automation software solution like a ‘digital employee’ – someone who basically does the most unpleasant parts of your job for you so that you’re free to do other things. Digital Employees generally work faster than humans in most web or Windows applications, so more gets done faster without rework. Even if it DIDN’T work faster, you’d still be free to perform other tasks while your software solution did all the typing, copying, and pasting. Automation basically returns 100% of the time spent on manual unstructured processes back to you so that you can go serve customers, win business, or take a vacation.

Reason 3: It’s Easier Than You Think.

A good automation software solution can be installed and put to work inside of a few hours. Sure, there are some solutions out there that require coding or programming to operate, but the kind you’re looking for can be ‘taught’ to perform tasks simply by clicking and dragging your mouse to objects on the screen. The software should then present you with a narrow list of actions that work with the object you’ve targeted. You shouldn’t have to scroll through 200 possible choices when all you need to do is click a ‘Submit’ button.

Automation software solutions that actually work like ‘digital employees’ use a series of steps (called a script) to perform a task. They work off of those scripts diligently because it’s what you have told them to do. And they do it flawlessly. If concerns over learning curves and installation times are preventing you from automating your workflows and business processes, choose the right solution and put those fears to rest. Then go forth and do more in 2015.[/wcm_restrict][wcm_nonmember]

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About the Author

Richard MilamRichard Milam, Founder and CEO of EnableSoft Incorporated (www.enablesoft.com). EnableSoft, is engaged in offering game changing software products and services to the business and financial services industry, healthcare and a dozen other markets. EnableSoft serves over 500 corporate clients worldwide. Prior to founding EnableSoft in 1995, Richard was a partner and served as Senior Vice President of FiTech PLUSmark, Inc. Richard designed and implemented a business plan to offer bank merger data conversion services which resulted in the successful merger of over 50 financial institutions.